Customer Services
What we offer
We have been dicing wafers since 1999. Most of our employees have been with us for decades. Many of our customers have been coming back for years. We must be doing something right.
To complement our prototype focused processes, APD also offers:
- Our customer service veterans have been serving clients for years and are devoted to delivering the most exceptional service out there. Our skilled crew is filled with experts who realize how critical it is to meet customer requirements.
- Our team has a comprehensive understanding of wafer dicing as well as specialized machinery for rapid wafer dicing. We are focused on offering top-notch services at reasonable costs to guarantee customer satisfaction.
Speed
For urgent wafer dicing, we provide same-day service and assure next-day shipping with overnight delivery. Our skilled team, coupled with advanced cutting machines, ensures maximum
Value
When dicing wafers, speed and experience are essential factors in maximizing efficiency and accuracy with a high cutting speed to reduce costs. Experience operators who
Flexibility
Our company promises to offer customized solutions for each customer that fits their needs. We offer tailored solutions to meet the needs of our customers
Our engagement process
Effective dialogue between parties usually takes place through emails containing drawings and the occasional phone call. We will not move on to the following step until we have a comprehensive comprehension of the customers’ wishes. It is best to predict potential issues instead of responding to them after they have occurred.
- We identify the sequence of processes required to achieve the customers requirements.
- We generate a quote and submit it to the client.
- If the client approves the quote, a purchase order will be issued and the job will be carried out.
- Upon the conclusion of each job, we analyze the QA results and any customer feedback to evaluate what was successful and what can be improved.
