Customer Services

What We Offer

With over two decades of expertise in wafer dicing, APD has established itself as an industry leader since 1999. Our team, composed of seasoned professionals who have been with us for decades, brings a wealth of experience and dedication to every project. This long-term commitment extends to our loyal customer base, many of whom have relied on our services for years. Our enduring relationships and consistent return business are testaments to our unwavering quality and excellence. Trust APD to deliver precision, reliability, and unmatched quick-turn service in wafer dicing.


At APD, we offer flexible turnaround options to meet your specific project requirements:


  • Standard 3-5 day turnaround
  • 48-hour turnaround
  • 24-hour turnaround
  • Same-day service, with some jobs completed while you wait in our lobby.


Our commitment to speed runs through every level of engagement with our clients. We maintain a consistent sense of urgency throughout the team, ensuring that fast, reliable service is at the core of everything we do.

To Complement Our Prototype-Focused Processes, APD Also Offers:

  • Exceptional Customer Service: Our dedicated customer service veterans have been serving clients for years, committed to delivering the most exceptional service in the industry. Our skilled crew comprises experts who understand the critical importance of meeting customer requirements.


  • Comprehensive Expertise: Our team possesses an in-depth understanding of wafer dicing, paired with specialized machinery for rapid processing. We are committed to providing top-notch services at competitive prices to ensure complete customer satisfaction.

Our Engagement Process:

Effective communication between parties typically occurs through detailed emails containing drawings and occasional phone calls. We ensure a comprehensive understanding of the customer's requirements before proceeding to the next step, anticipating potential issues rather than reacting to them after they arise.


  1. We identify the sequence of processes required to meet the customer's requirements.
  2. We generate a detailed quote and submit it to the client.
  3. Upon client approval of the quote, a purchase order is issued, and the job is carried out.
  4. After completing each job, we analyze the QA results and any customer feedback to evaluate successes and identify areas for improvement.
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